Shipping

At Velixo, we aim to provide a transparent and reliable shipping experience for all our customers across the United Kingdom.

Handling Time
Orders are processed and dispatched within 1 to 3 business days from the date of purchase.
You’ll receive an order confirmation and a shipping update via email once your order has been dispatched.

Delivery Time
Once dispatched, deliveries typically arrive within 3 to 6 business days, depending on your location within the UK.

Shipping Coverage
We currently ship within the United Kingdom only.
International shipping is not available at this time.

Shipping Cost
We offer Free Standard Shipping on all UK orders — no minimum purchase required.

Order Tracking
After your order ships, you’ll receive a tracking number via email.
You can follow your delivery status directly through the Order Tracking page on our website.

Our Delivery Partners
We work with trusted UK couriers to ensure secure and timely delivery, including:

• Royal Mail
• DPD
• Evri (Hermes)
• Parcelforce

Address Accuracy
Please double-check that your shipping address is accurate and complete at checkout.
We are not responsible for delays or failed deliveries caused by incorrect address information.

Contact Us
If you have questions or concerns about your delivery, feel free to reach out:

Velixo
The I O Centre, Armstrong Rd, Royal Arsenal, London SE18 6RS
United Kingdom

Email: support@velixo.uk
Phone: +44 2083 127940
Support Hours: Monday to Friday, 9:00 AM – 6:00 PM GMT